Dubai has launched a fully digital birth certificate issuance service. The new service by the Dubai Health Authority (DHA) allows parents to obtain an official birth certificate in three languages — Arabic, English, and Urdu — without the need to visit a customer service centre.
The process begins with hospitals in Dubai submitting the birth notification and required documents through an electronic system. Parents can then complete the application via the DHA’s website, select the number of copies needed, and make payments electronically.
Certificates are issued within one working day and can be delivered via email or phone. Parents also have the option to request a printed copy through a courier service. For “exceptional cases”, in-person assistance remains available at the DHA’s customer service centre.
Dr Ramadan Al Blooshi, advisor to the Director-General of the DHA, said parents can also request additional copies of birth certificates or replacements for lost ones online. “In such cases, applicants must provide a copy of the previous certificate, if available, or submit a police report in case of loss. Payment options include electronic transactions, credit cards, and bank transfers.”
The DHA has launched a dedicated support service for birth certificate inquiries via 800 DHA. “The support service provides instant assistance on application procedures, required documents, and available delivery options.”
