King Fahd International Airport in Dammam ranked among the lowest Saudi airports in terms of complaints filed with the General Authority of Civil Aviation, with a rate of 0.3% per 100,000 passengers.
A report issued by General Authority of Civil Aviation in Saudi Arabia The total number of complaints filed by passengers on air carriers during the month of May amounted to 1,318 complaints.
And I recorded Saudi airlines The lowest complaints among Saudi airlines, with (10) complaints for every 100,000 passengers, and the rate of handling complaints on time for the month of May reached 95%.
Today, the General Authority of Civil Aviation issued a classification index for air transport and airport service providers, based on the number of complaints submitted by travelers to the Authority during the month of May 2024.
The ranking of Saudi air carriers in terms of the number of complaints was as follows:
- Saudi Airlines had the least complaints, with (10) complaints for every 100,000 passengers, and the rate of handling complaints on time for the month of May reached 95%.
- Flyadeal came in second, with 11 complaints for every 100,000 passengers, and a timely complaint handling rate of 99%.
- Flynas came third, as the number of complaints reached (13) complaints for every 100,000 passengers, and the rate of timely complaint processing reached 100%, while the most frequently reported complaints classifications for the month of May were about luggage services first, then flights, then tickets.
The authority explained that the airport service providers classification index for the month of May indicated:
- King Fahd International Airport in Dammam received the lowest number of airports in terms of complaints submitted to the Authority, with a rate of 0.3% per 100,000 passengers, in the index for international airports in which the number of passengers exceeds 6 million passengers annually, with 3 complaints, and a rate of timely complaints treatment that reached To 100%.
- Prince Sultan International Airport received the lowest airport in terms of complaints submitted to the authority, in the index for international airports with less than 6 million passengers annually, with a rate of 0.4% for every 100,000 passengers, with one complaint, and a rate of timely complaints processing that reached 100. %.
In the index for domestic airports, Najran Airport was the lowest airport in terms of complaints submitted to the Authority, with a rate of 2% for every 100,000 passengers, with two complaints, and a rate of timely complaints handling reached 100%.
The Civil Aviation Authority indicated that the issuance of the monthly report on the classification index of air transport and airport service providers (in terms of complaints submitted to the authority);
It aims to provide information to travelers about the performance of air transport service providers and airports in resolving their customers’ complaints, so that travelers can choose the appropriate service provider, as well as enhancing transparency and demonstrating the authority’s credibility, its concern for travelers’ complaints, and stimulating fair competition between air transport service providers and airports to develop and improve services. .
