Exploring the city is a blast until the moment you realize you’ve left behind your purse, wallet, or phone in a cab.
Having a blast in Dubai’s nightlife, like partying with pals, is a blast until you suddenly realize you’ve left your purse, wallet, or phone in a taxi. So, what’s the game plan when that happens? Dubai boasts being one of the safest cities globally, and here are some straightforward steps to follow when you leave something behind in a cab.
Call RTA customer service
If you lost your item in a Hala taxi booked online, you can simply call the RTA Call Centre at 800 9090 and provide your trip details, such as your ride’s time and date, pick-up/drop-off location, and booking number.
If you booked the taxi via Careem, you can also contact the app’s customer service and make a report accordingly.
File a report via email
After realizing your valuable item is still sitting in the back seat of the taxi, it may seem like making a phone call is not enough. You can also send an email to ask@rta.ae, providing your trip details.
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Report it on the RTA app
Reporting and tracking your lost item is easy when you download the RTA app. You just have to follow these simple steps:
- Select the icon in the top-right section
- Select “feedback” from the menu
- Select “Lost & Found”
- Send a description of the item
- Send your journey details, including locations, date and time of the trip, and journey receipt
Upon completion of the 5 steps, you can track the status of your item from a text from RTA.
Visit an RTA station
If you feel like reporting in person will make you feel better, visit any RTA station. Dubai metro and bus stations have a designated RTA officer. You can report the incident to the person in charge and they will help you file a report.
