The goal of the Maashi platform is to facilitate the procedures and services provided to its partners from employers, insured persons, retirees and beneficiaries.
The United Arab Emirates launched throughGeneral Authority for Pensions and Social InsuranceA new digital retirement platform called “Maashi” is now ready for its users.
Maashi is one of the most prominent digital transformation projects launched by the Authority within the UAE Performance Agreements 2022 for federal entities to facilitate services and procedures for stakeholders.
The Maashi platform aims to facilitate the procedures and services provided to its partners from employers, insured persons, retirees and beneficiaries.
According to Emirates News Agency”WAM”,The new platform is in line with the UAE government’s vision “We the Emirates 2031” to create a pioneering and superior customer service experience over the next ten years.
A statement issued by the Authority explaining the benefits of the new service stated that the Maashi platform has transformed its digital services to increase customer satisfaction and enable users to access services independently using the digital identity.
Accordingly, the Authority provides in-person and virtual workshops for government entities and the private sector to ensure full understanding of the services provided to employers, insured members, retirees and beneficiaries.
Features of the Maashi platform for employers
- 1- The ability to access and benefit from the Authority’s services in a secure manner and around the clock.
- 2- Interacting with insured members digitally and reviewing data, information and requests before approval by the Authority.
- 3- Issuing proactive notifications in case certain procedures are required.
- 4- Employers can track the status of a specific service or support requests submitted to the Pension Authority.
Features of the Maashi platform for insured members
- 1- Both insured civilians and military personnel can now request services themselves instead of relying solely on employers to do so on their behalf as was the case with the previous platform.
- 2- Some of these services include end-of-service requests, adding or cancelling the employment period, purchasing a symbolic service period, in addition to many other services.
- 3- Maashi works to enhance proactive financial planning for insured members, allowing them to make rational retirement decisions based on their ability to access insurance benefits, the names of the entities they worked for and the years remaining for retirement eligibility.
- 4 – Access to all this information supports the insured’s ability to calculate the expected pension amount in proportion to his age and years of service.
Retirees and beneficiaries
Maashi not only provides services to pensioners and beneficiaries, but also to agents and guardians who can now register and complete services on behalf of the elderly or minor, some of which include issuing, downloading or registering reports (in case the registered member is deceased), certificates or requesting updated data for registered members or a personal file.
The most important benefits of the Maashi platform
- 1- A unified and consistent experience when requesting and obtaining the service according to international standards.
- 2- Privacy and confidentiality of information, interaction, and flexibility in accessing various services 24 hours a day, 7 days a week.
- 3- Transparency in data, follow-up and payment of subscriptions, and obtaining invoices, statements and reports.
