Dubai Islamic Bank explained the reason for some difficulties in its services and apologized for the inconvenience it caused to customers
Dubai Bank issued Islamic A statement explaining the reason for the difficulties affecting its customers in the services and apologizing for the inconvenience caused by some customers experiencing difficulties in some of its services.
The statement indicated that in the past few weeks, Dubai Islamic Bank has upgraded some of its banking services to an advanced platform called “Temenos Banking Cloud.” The statement explained the reason for the suspension of some payment services by saying: “Despite our efforts to maintain the stability of services, we realize that… Some customers faced some difficulties related to the service.”
The bank received complaints about these difficulties through social media channels such as X, and the bank’s statement concluded that the upgrade is “necessary to improve the quality of our banking services provided to our customers, and as soon as we learned of some difficulties, we immediately communicated with the affected customers to clarify that we have a specialized team working hard to restore the affected services as soon as possible.
The statement continued that the solution to all difficulties related to the disbursement of salaries to some customers is imminent, and that “it will be completed by tonight. We also apologize for any inconvenience that these difficulties may have caused.” We affirm our commitment to dealing with any future concerns, and we encourage affected customers to contact our customer service team, which is available around the clock to provide support and assistance at +9714609222. For more information, please visit this link https://www.dib.ae/important-announcement Or follow our social media channels.
The statement concluded, “Dubai Islamic Bank continues to provide high-level banking services, and we appreciate your patience and understanding while improving your experience.”
